Last Updated: January 11, 2025

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the Service. It also informs you about your privacy rights and how the law protects you.

We use your Personal Data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation:

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions:

For the purposes of this Privacy Policy:

  • Account: A unique account created for you to access our Service or parts of our Service.

  • Company (referred to as either "the Company," "we," "us," or "our" in this Agreement): Serene Solutions Counseling & Consulting Services, LLC, 3975 University Drive, Suite 210, Fairfax, VA 22030.

  • Cookies: Small files placed on your computer, mobile device, or any other device by a website, containing the details of your browsing history on that website among its many uses.

  • Country: Virginia, United States.

  • Device: Any device that can access the Service, such as a computer, cellphone, or digital tablet.

  • Personal Data: Information that relates to an identified or identifiable individual.

  • Service: Refers to the Website.

  • Service Provider: Any natural or legal person who processes the data on behalf of the Company. This includes third-party companies or individuals employed by the Company to facilitate the Service, provide the Service on behalf of the Company, perform services related to the Service, or assist the Company in analyzing how the Service is used.

  • Third-party Social Media Service: Any website or social network website through which a User can log in or create an account to use the Service.

  • Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., the duration of a page visit).

  • Website: Serene Solutions Counseling & Consulting Services, accessible from www.serenesolutionsccs.com.

  • You: The individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected:

Personal Data While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Usage Data

Usage Data Usage Data is collected automatically when using the Service.

Usage Data may include information such as your Device's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

When you access the Service through a mobile device, we may collect information automatically, including the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers, and other diagnostic data.

We may also collect information that your browser sends whenever you visit our Service or access the Service through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on our Service and store certain information. Tracking technologies used include beacons, tags, and scripts to collect and track information and to improve and analyze our Service. The technologies we use may include:

  • Cookies or Browser Cookies: Small files placed on your Device. You can set your browser to refuse all Cookies or indicate when a Cookie is being sent. However, some parts of our Service may not function properly without Cookies.

  • Flash Cookies: Local stored objects used to collect and store information about your preferences or activity. Flash Cookies are not managed by browser settings. For more details, visit Adobe’s Flash Player help page.

  • Web Beacons: Small electronic files in our emails or web pages that count users who visit pages or open emails.

Types of Cookies We Use:

  1. Necessary / Essential Cookies (Session Cookies): Enable core functionalities of the Service, such as user authentication.

  2. Cookies Policy / Notice Acceptance Cookies (Persistent Cookies): Record your acceptance of our Cookies Policy.

  3. Functionality Cookies (Persistent Cookies): Allow us to remember choices you make, like login details or language preferences, for a personalized experience.

For more details, refer to our Cookies Policy.

Use of Your Personal Data

We use your Personal Data for purposes including:

  • Service Provision: Maintain and monitor the usage of our Service.

  • Account Management: Manage your registration and access to functionalities available to registered users.

  • Contract Performance: Fulfill agreements or contracts for services or purchases.

  • Communication: Contact you via email, phone, SMS, or notifications about updates, security alerts, or other relevant topics.

  • Promotions: Send news, offers, and information about similar goods and services unless you opt out.

  • Requests: Handle and manage requests or inquiries from you.

  • Business Transfers: Evaluate or conduct business transactions where user data may be transferred.

  • Other Purposes: Perform data analysis, identify usage trends, and enhance our services and user experience.

Retention of Your Personal Data

We retain your Personal Data only as necessary for outlined purposes or as required by law. Usage Data is kept for shorter periods unless needed to improve security or functionality.

Transfer of Your Personal Data

Your information may be transferred to locations outside your jurisdiction. We ensure adequate controls are in place to secure your data during such transfers.

Disclosure of Your Personal Data

We may share your data in situations like:

  • With Service Providers

  • For business transfers

  • With affiliates and business partners

  • With your consent

  • As required by law or to protect our rights and prevent harm

Children’s Privacy

Our Service does not address anyone under 13. If we discover we’ve collected information from children without parental consent, we take steps to delete it.

Changes to This Privacy Policy

We may update this policy. Changes will be posted on this page with a revised "Last updated" date. Significant updates will be communicated via email or a Service notice.

Contact Us

If you have questions, contact us at sthomas@serenesolutionsccs.com or by mail at 3975 University Drive, Suite 210, Fairfax, VA 22030.